FAQ
By Product
By Service
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Repairs? Complete this form and send it in with your repair please
Other Questions
Hours of Business
Monday - Friday 8:30am - 5:00pm
Please note: our last appointment for collecting equipment from our showroom is 4.30pm.
COVID19 Hours
During Level 3 or Level 4, our team will still work off-site and continue to plan some of Auckland's best events so you can email, or call us anytime during business hours. Our Auckland offices and showroom are of course closed during Level 3 or 4 lockdowns. However, we are still running a skeleton crew to support essential and emergency services where we can. No personal pick ups are available from our premises during this time to protect our team and our customers.
Refund Policy: Sales
What if I want a refund after purchasing online?
If you change your mind after completing a purchase, before we have dispatched goods to you a full refund can be organised. Just call us on the office number, 09 571 0551 and we can sort it out for you!
If you have already received the goods (within 7 days of dispatch to you) an exchange can be arranged (if you chose the wrong thing) as long as all packaging is complete and is in "as new" condition. A "restocking fee" of 10-20% may apply to goods you have opened.
If we sent you the wrong item please call us ASAP so we can organise a return and replacement.
All the equipment we sell is guaranteed against faulty parts and workmanship (foggers six months, everything else 12 months or longer e.g. DAS and ITC 3 years.)